Subject: English Language Test - Renu Choudhary
From: Renu Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 03:03:43 -0400

| | Foreign Language Screening Test

Name | Renu Choudhary    /  (+91) 7426855441    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Your given address is not right. Please send us current address on given website.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
The item which you purchase if have any problem you can return and replace with new unit or get back your money.
If you want to return then go to the website and check return option, if you want to replace unit then check on exchange or it you want your money back then enter your bank details.
Thank you. Book

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