Subject: English Language Test - Adil Khan
From: Adil Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 11:21:22 -0400

| | Foreign Language Screening Test

Name | Adil Khan    /  (+91) 9971626304    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We apologize for an inconvenience caused by the delay of the package you have purchases from us.

The delivery process was affected due to delivery address being incomplete, please help us with your complete delivery address. So, we can expedite your order.

We appreciate our new customers and strive the carter of flawless shopping experience. You will be instantly notified once your courier reaches the destination.

Once again, please accept out apologies for the inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. Abdul,

Thanks for reaching out about your recent order from Homebox. I'm sorry to hear about your experience. I will do everything I can to make it right as soon as possible.

First, I can offer the following option:

Replacement with a new unit.
Or, refund for the unit purchased

Can you please tell me which one you would like to proceed with. From, there I can determine the next best step to take.

I apologize for any inconvenience this has cause and thank you for your business.

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