Subject: English Language Test - Anurag Srivastava
From: Anurag Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 07:18:43 -0400

Foreign Language
Screening Test

Name

Anurag
Srivastava    /  (201301) 8527864594
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
sir,

We apologised for the inconvenience . Actually, the address has been taken
wrongly as per the courier that's why the right product didn't come at
your destination at right time. So kindly Update your correct address so that
your product will be right there soon without any issues. We'll never
disappoint you. Our services will definitely make you smile and make your
comfortable with our services and products.

Thank you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul
sir,

We extremely sorry that you've faced issue.

No problem, we'll definitely replace your product. It will be replaced with
another new one as soon as possible. Our services and products will never make
you disappoint.