Subject: English Language Test - nitin rawat
From: nitin rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 12:03:38 -0400

| | Foreign Language Screening Test

Name | nitin rawat    /  (+91) 9639358980    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

subject- Regarding your order status

Hi aman,

Greetings for the day!

Thanks for reaching out. I am sorry for the inconvenience. I am here to assist you, I  got your email that you had ordered a hand bag from our store but it's not delivered yet. I got to know from shipping department that the ordered was shipped and handed to the courier company on the same day. The courier tried to deliver order but he is not able to deliver to you as your address is wrong as per the courier. Your order is now on hold in our store.
Here's a solution for you, check your shipping address and if it's wrong then pls update it on your account and provide your contact number so that courier person can contact you when they reached your address and then your parcel will be delivered in 3-4 working days.

let me know if you  have any other query, I'd be happy to help you.

Thanking & Regards
Nitin Rawat
customer support executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I'm very sorry that you had this experience. I'm here to resolve your issue as soon as possible. As Our company don't have replace policy but we have a 10 day return policy so its only a week to your purchased. I'd like you to log in our website and go to order details there's an option for return order click on it and filled the return form and submit it. Our courier person will reach you in 1-2 business day to pick-up the cabinet. After that your money is transferred to your bank account in 6-7 days.
It would be great if you like to order again and here's a discount is going for the same TV cabinet and the installment would be done free of cost and we make sure this time you don't have to face any problem with the product.

I again apologize for any inconvenience you may have experienced and hope that you will continue shopping with us.

Thanks & regards
Homebox Team
Babyshop.com

| |