Subject: English Language Test - Nitin Bhardwaj
From: Nitin Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 06:53:39 -0400

| | Foreign Language Screening Test

Name | Nitin Bhardwaj    /  (9812321871) 8826855619    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,
Greetings of the day!
As per the information provided,you are trying to know the current status of your courier i.e,a handbag. We are extremely sorry for this inconvenience.Actually,there was a problem in delivering that courier because your address  mentioned  there as per courier was wrong and thus failed to deliver  on time. As per the information, its clear that your order was shipped by us and handed over to the courier company on the same day when you placed your order.
Please wait for some time.I will talk to my Seniors regarding this issue and it will be solved as soon as possible.

Thank you and Regards
Nitin
Customer Support Executive(Babyshop.com)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Greetings of the day!
As per the shared information, our team came to know that the TV Cabinet you purchased last week ,has too many scratches on it. We are extremely sorry for the inconvenience .Well, you should have checked that TV Cabinet before our team left but it's alright.I need your favour  here. Would you please tell us that what kind of action do you want from our side ?
Please visit our website and go to  your orders. Mention there what kind of you action you want whether  it is Replacement or Money Back.Also provide the pictures of the defected TV Cabinet and then we will solve this issue shortly after your response.

Thank you and Regards
Nitin
Customer Support Executive(HomeboxTeam)

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