Subject: English Language Test - Priyanka Choudhary
From: Priyanka Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 06:52:23 -0400

| | Foreign Language Screening Test

Name | Priyanka Choudhary     /  (+91) 9027532343    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi team,

I placed the order of hand bag and my delivered address is correct . But from your end , might be take some wrong address. So I am unable to fetch the address.

So, please looks into this matter as soon as possible.
Hope I get response from your side soon.

Regards
Priyanka.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi e-commerce team,

Few days back I placed the order of TV and your team installed the TV and when your team left the house then I saw many scratches in the TV . So I want to exchange my product.

Please look into this matter , and try to solve as soon as possible.
I'm obliged for this .

Thanks
Priyanka

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