Subject: English Language Test - Chillakuru Ramaiah
From: Chillakuru Ramaiah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 06:05:00 +0000

| | Foreign Language Screening Test

Name | Chillakuru Ramaiah    /  (978) 09789800213    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hi Customer.This is the Amazon customer service Representative. I am requesting you to please update the proper your delivery address and mobile number and alternative mobile number. Once you update the address please inform to customer support team saying that my address has been updated. I'm requesting you to update the my delivery address to courier company to delivery the my product to correct address. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

This is customer support team from homebox.
As per the company policy homebox team will veryfy the product before install the product whether is there any scratches or any broken item to be delivered. Once the product is good then only my agent can install the product. My team will reach your home address and will verify the product and will update you the status. If the product is really scratches the product will be replaced or money can be refund.  Thank you

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