Subject: English Language Test - Shreyas Sharma
From: Shreyas Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 06:02:47 +0000

| | Foreign Language Screening Test

Name | Shreyas Sharma    /  (+91) 9340373534    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We have receieved your query regarding the status of your order (Order No.). Unfortunately, the Delivery Agent is not able to deliver your order because the Address provided is Incorrect.
Please update your delivery address and your order will be reached out to you as soon as possible.

Thanking You,
Team BabyShop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We have received your email regarding a complaint of your previous order. As you requested the ordered item to be either replaced or amount refunded, our delivery agent will get in touch with you to get the item reverted, and the amount will be refunded back to your account within 2 Business days.

Thanking You,
Team BabyShop.

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