Subject: English Language Test - prachi yadav
From: prachi yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 05:57:57 +0000

| | Foreign Language Screening Test

Name | prachi yadav    /  (226021) 6387388197    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for contacting customer service representative. Sir/Madam  We tried to reach at your location to deliver your handbang .We found that your delivery location was incorrect and your product was not deliver yet.We apologize for our   inconvenience Request you to please share your correct and updated address for delivery for your product.
Have a great day!!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for contacting customer servicr representative.Sir/Madam,We apologize for your inconvenience.As, We will contact to our team leads to check and do the needful actions.
Have A great day!!

| |