Subject: English Language Test - Hitesh Jetli
From: Hitesh Jetli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 05:37:07 +0000

| | Foreign Language Screening Test

Name | Hitesh Jetli    /  (+91) 9910387002    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for contacting us, I can understand your query. I can see you have issue related to delivery as your order hasn’t delivered yet, first of apology for the inconvenience you caused . Let me help you with issue and correct the address so you order will be deliver to you as soon as possible . Sorry again for trouble . I have done all for you and you order will deliver soon
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I’m sorry for the trouble you faced. It’s very strange generally our customer don’t face such kind of problem however as a customer care executive let me fix this for you . I have raised a issue from our end and you will receive notification soon for resolution. All Done!

Feel free to contact us any time we would love help you anytime

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