Subject: English Language Test - Karan sah Sah
From: Karan sah Sah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 30 Oct 2022 19:21:41 +0000

| | Foreign Language Screening Test

Name | Karan sah Sah    /  (91) 8505988549    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Priyanka,

Thank you for contacting us.

We understand that your parcel is running late. Please accept our apologies for the delay in delivery.

We have checked  your parcel details pertaining to JD00032881GHl and can confirmt that the driver tried to deliver your parcel on 13th of Oct'22 at 12:10, however, he was unable to locate your property/address. We would appreciate if you could provide us your complete delivery address so that we can deliver your parcel successfully.

Please be assured that it will be with you soon. We would appreciate your patience in this delivery. Also, as per our delivey process, we make three consecutive delivery attempts. Kindly track your parcels at https://livesalesmanJD0003288/GBGY for the latest upate.

Awaiting your response.

Regards,
Karan sah
Customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Shalini,

Thank you for contacting Livesaleman.

We are sorry to know about you recent experience with us. We neve want our customers to have such delivery experiene as our customers are our first priority.

We have raised this issue to our relevent team and have made them aware of the seriousness of this issue. We will be upate you within 24 working hours.

We would also appreciate if could provide us the

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