Subject: English Language Test - Mohammad Sajid
From: Mohammad Sajid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Oct 2022 03:45:45 -0400

| | Foreign Language Screening Test

Name | Mohammad Sajid    /  (+91) 8687497046    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Ma'am,
we tried to reach at your location to give you your ordered unfortunately, your address is wrong. So please mention your correct address.So we can place your order on your correct address as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
I am really sorry for that. Your return and replacement policy had expired because of this we can't replace your tv. But we will try to replace your tv.

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