Subject: English Language Test - MUHAMMED ASHFAQ V
From: MUHAMMED ASHFAQ V <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Oct 2022 03:16:15 -0400

| | Foreign Language Screening Test

Name | MUHAMMED ASHFAQ V    /  (+971) 581894368    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir , we checked your product status, unfortunately your address is not match to your given address, no need to worry ,  we will try to send again your product to your correct address as soon as possible , please ensure that new address is correct, stay tuned, continue purchase with us.
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir
Sorry for the trouble, we can replace your unit after checking our team, no need to worry, our team will come there today, thankyou for purchasing with us,

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