Subject: English Language Test - Rahul Malik
From: Rahul Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Oct 2022 02:13:34 -0400

| | Foreign Language Screening Test

Name | Rahul Malik    /  (+91) 9667723305    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respect Mam/Sir,

This email is regarding your order number ZX-XXX, which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful if you send us the correct address with alternative contact number .
Extremely sorry that you had to go through this experience with us.

Thanking you,
Bayshop Company
Customer Care Representative
Rahul Malik

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are really sorry to hear this but I assure you that I am going to help you with the best possible resolution for this inconvenienced caused to you.
We will provide you replacement for this defective product by next two working days, till then please help me with pictures of the defective product.
We will initiate the replacement after verifying the pictures send by you.
I hope this resolve your query.
Thank you for shopping with us.

Rahul Malik
Homebox team

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