Subject: English Language Test - S Kabimaninga Olivia
From: S Kabimaninga Olivia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Oct 2022 00:21:08 +0000

| | Foreign Language Screening Test

Name | S Kabimaninga Olivia     /  (+91) 9366313875    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This mail is in regards with your recent online purchase with us from our website. We would like to inform you that your order have been Shipped However, we are not able to deliver your order as
we could not find the address you have provided . Please  revert back to this mail with your  correct delivery address so , that we can deliver your order on time.

Thank you for Shopping with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We apologies for the inconveniences caused to you so far,We can understand how frustrating it could have been for you however,Please be rest assured we will help you with the new replacement as soon as possible as you are our valuable customer.

With regards
Customer Support

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