Subject: English Language Test - sunny Nandrajog
From: sunny Nandrajog <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 10:34:56 -0400

| | Foreign Language Screening Test

Name | sunny Nandrajog    /  (91) 7303043590    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This email is in response to the email recieved by you on 21.03.21.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 7303043590and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative

sunny

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

his email is in response to the email received by you on 21.03.21.

This email is regarding order number EHIKTV-2001.Unfortunately, the courier company have successfully delivered the order and you may have checked that time. You can send the pics for the further complain of it

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative

sunny

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