Subject: English Language Test - Sai Chetan Nalanagula
From: Sai Chetan Nalanagula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 09:05:48 -0400

Foreign Language
Screening Test

Name

Sai Chetan
Nalanagula    /  (+91) 9502220234    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

This is in reference to your email regarding enquiry of your order status, we
are sorry to inform you that the order had been shipped to you on the same day
the order was placed.

However, the courier company was not able to able to deliver the order due to
incorrect address.

We request you to update your address with us so that we can retry delivering
the product to you at the earliest.

Thank you.

Regards,

Chetan

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

We apologise for the inconvenience caused to you in this regard.

Unfortunately, the product condition has to be checked by you and intimated to
us as soon as the order was delivered. The order cannot be replaced or refunded
after installation of the product.

Regards,

Homebox Team