Subject: English Language Test - Bhagyashree Roy
From: Bhagyashree Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 09:03:16 -0400

| | Foreign Language Screening Test

Name | Bhagyashree Roy    /  (91) 9830710937    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

We are extremely sorry for the inconvenience caused. We completely understand your concern that the hand bag that you had ordered has not yet been delivered.
We would like to inform you that as per the update from the courier company’s end your address was incorrect.
Hence We would request you to check and update the address.
Be rest assured, we are working on this issue and will resolve this issue as soon as possible .

Thanking You,
Bhagyashree Roy
Customer Support Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

We are extremely sorry for the inconvenience caused. We completely understand your concern.
We would like to apologise and let you know that as it was an open box delivery, customer was supposed to deny/accept the order at the time of installation.
Since you have accepted the order, currently we do not have any other option available. But since you are such a valuable customer we will definitely look into this matter and try to resolve the issue.

Thanking you,
Bhagyashree Roy
Customer Support Executive

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