Subject: English Language Test - Abhimanyu kumar tiwari
From: Abhimanyu kumar tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 12:47:08 +0000

| | Foreign Language Screening Test

Name | Abhimanyu kumar tiwari    /  (7366839142) 7366839142    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XXXX,

We are sorry for the trouble you had to go through.

This is not what you expected and we really don't want our customers to go through this.

We are writing to you to discuss the issue about your order XXXX for Order ID XXXX

As your address was not traced by the delivery executive so l2 team is working on that and try to provide resolution on or before..28 oct 2022

If any query with the order please feel free to reply to this mail with your query

Hope to see you again soon.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi XXXX,
We are writing about your ORDER XXXX with order ID XXXX
We apologize for the inconvenience caused to you.

As per your concern, you wanted to return your product and your  product is installed in the morning but not now on the cabinet it has too many scratches for this am raising your concern l2 team will try to contact you and provide resolution on or before 29 October 2022.

If you have any query with the order please feel free to reply to this mail with your query and a convenient time between 9 am and 9 pm by replying to this email.
Have a great day.

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