Subject: English Language Test - Rishi Shrivastava
From: Rishi Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 08:18:50 -0400

| | Foreign Language Screening Test

Name | Rishi Shrivastava     /  (110051) 9717696008    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, sir
As i have checked we have shipped your order to some other address by mistake of wrong address mentioned by our team
We have very sorry for that.
Just give us 2 more days we will deliver your order at your doorstep.
Thankyou
(Team abc)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
Thank you for writing to us regarding your order. We’ve checked the image provided by you and we’re afraid it did not pass the checks. But still I’m raising your complaint to our senior executives they will figure out.
Thank you
(team homebox tv)

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