Subject: English Language Test - Aman Agarwal
From: Aman Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 03:22:47 -0400

| | Foreign Language Screening Test

Name | Aman Agarwal    /  (91) 9717629768    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. Agarwal,
Good Evening

We regret the inconvenience caused to you in this regard.

We have noted down your complaint, and our team is working on resolving the same on priority.

We appreciate your patience while we get this fixed for you.

Should you need any other information, please do visit us at https://www.livesalesman.com

Thankyou
Team liveSalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Agarwal,
Good Afternoon

With reference to your email, we regret the inconvenience caused to you due to damaged product received.

We have raised your complaint and your complaint number is 3439933332. We will provide you with a resolution within 72 hours.

We appreciate your patience.

Should you need any further assistance, please log-on to our website www.livesalesman.com

Thankyou
Team Live Salesman

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