Subject: English Language Test - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 08:34:11 -0400

| | Foreign Language Screening Test

Name | Ankit Kumar    /  (91) 9905484014    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hay Aman,

I am really sorry , I can not find your deliver address because the address is incomplete and pin-code is not there. So kindly review your address and give genuine address then the courier will placed.

If you have any questions, please feel free to reply to this email.

Ankit

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Amit,

Thank you for pointing us to the problem. I understand this must be frustrating for you.
Once you've placed your return/replacement request, we investigate and validate the issue. We may approve or reject your claim on the  basis of our investigation.
If your return request is approved, we will align a courier partner for return pick-up of your product. The  return pick-up is usually done within 3 working day.

Cheers
Rajesh

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