Subject: English Language Test - sourabh kumar tenguria
From: sourabh kumar tenguria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 07:40:52 -0400

| | Foreign Language Screening Test

Name | sourabh kumar tenguria    /  (321001) 9983452891    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening,sir
i hope you are doing well. i am here to help you from babyshop.com. we are really really sorry for inconvience or delay of your product. but our courier tried to deliver the order to your address as per the courier was worng. so please  i can request you to check your address to deliver your product on time.
i hope you understand, why your product is not delivered on time.

thankyou
from babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Afternoon sir,
i hope you are doing well, sorry sir for such type of inconvience. but our company provides best quality TV cabinet. please send your video and photos of your TV cabinet for confirming the conditon of your TV cabinet then we will try to replace it soon.
thankyou
sir

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