Subject: English Language Test - Afifa Afsheen
From: Afifa Afsheen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 04:09:13 -0400

| | Foreign Language Screening Test

Name | Afifa Afsheen    /  (91) 9811712839    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:-XYZ <[email-masked]>
Cc:-babyshop.com
From:[email-masked]
Hi XYZ,
This side abc from babyshop. Com. I hope you're doing well. I just got your email concerning about the status of your order.
As I can check from my side your order no. 13347949 has been delivered to (address given by costumer).
Kindly check the above address. In case of any query feel free to contact us.
Regards
Abc

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: Abdul <email address of the customer>
Cc: homebox. Com
From: [email-masked]
Subject: replacing an order
Hi abdul
I am sorry that you have to experience this. It's always important for us to provide you with the best quality and good products. Having you trouble with the scratched cabinet is unacceptable.
I've passed this to the regarding team. I will definitely make sure that we'll resolve your concern as soon as possible. We appreciate your time and patience. Please let me know if I can help you in any other way.
Thank you
Regards
Abc.
Homebox team

| |