Subject: English Language Test - Priotam Rai
From: Priotam Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 02:35:19 -0400

| | Foreign Language Screening Test

Name | Priotam Rai    /  (91) 9971646707    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I am priyotam from babyshop. Sorry for inconvenience caused to you. As per our records. We can see that courior boy tried to deliver the product but unfortunately you gave us wrong shipping address. If you provide us your correct current address. We assure you to deliver the product as soon as possible

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir, sorry for the inconveniences caused to you. Surely we will replace your item with new one. Can you please tell me the details of the product and oder ID . So that I can inform to concerned department. Be assured we will  resolve your issues.
Thank you
Priyotam
Homebox team

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