Subject: English Language Test - abhay jaiswal
From: abhay jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 02:33:02 -0400

| | Foreign Language Screening Test

Name | abhay jaiswal    /  (+91) 9873053104    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hi sir,
we want to inform you that your hand bag has been dispatched from here but our deliver boy is trying to contact you but your address is wrong. may you mention your alternate address or number so that our courier boy can deliver your order.

abhay

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hi sir,

we wanted to inform you that can you attach a pic with email so that we can easily replace your order in few week because it's our companies policy. if we found any scratches on your cabinet we will definitely replace your order with new order. so please attach a video or image so that our company will deliver new cabinet

abhay

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