Subject: English Language Test - Farhan Khan
From: Farhan Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 02:17:03 -0400

| | Foreign Language Screening Test

Name | Farhan Khan    /  (110080) 9667885705    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
The order you placed has been ordered successfully but unfortunately we couldn't deliver the order because as per the address you provided us whule placing order is not a valid address. We would like you to email us the right address on [email-masked] with a valid ID proof. Thanks for shopping with us.
Have a great day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
As per your request of refunding you the money sorry but currently we do not have a refund policy but we do have a replace/exchange policy. We will shortly replace your T.V with a new one. Our team will contact you soon for the new delivery. Thanks for shopping with us.
Have a great day.

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