Subject: English Language Test - Tejashwini K
From: Tejashwini K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 02:03:27 -0400

| | Foreign Language Screening Test

Name | Tejashwini K    /  (560019) 7795321599    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

Thank you for contacting us, as per our records courier tried to deliver the order but the address was wrong as per the courier, kindly share the correct address to deliver the order at the earliest.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Madam,

Sorry for the inconvenience caused, surely we will help you out regarding this issue.

Please share the photo of the damaged product for the replacement or refund.

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