Subject: English Language Test - Mamta Kumari
From: Mamta Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 23:25:12 -0400

| | Foreign Language Screening Test

Name | Mamta Kumari    /  (011) 8789428751    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for writing to us!

I am so sorry that you didnt  receive  the delivery yet. I have looked into the issue and it seems that the address provided by you is not correct. The order was shipped by us, and handed over to the courier company on 20th October,2022 but our delivery boy couldn&#039;t  reach you due to discrepancy  in the address provided by you.
Kindly, update your delivery address with our online store for hassel free delivery.

Thank you

Mamta
Xyz designation

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I am Mamta kumari , xyz designation from abc site. Thank yu for writing to us.

We are extremely sorry for the quality of product delivered to you. I have scheduled  delivery of fresh piece of tv cabinet. The order should reach you by 4:00 pm tomorrow.
Kindly, cooperate with our team. They will inspect the condition of the product and based on that deliver you the fresh unit.

Please feel free to write for any further assistance.

Thank u

Mamta kumari
Xyz designation

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