Subject: English Language Test - Adarsh Pattnaik
From: Adarsh Pattnaik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 14:40:15 -0400

Foreign Language
Screening Test

Name

Adarsh
Pattnaik    /  (+91) 8917311658
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Good
morning [mr/mrs xy]

Per our conversation, i just want to touch base and let you know that your hand
bag was shipped from our warehouse on [date]

And you should receive it tomorrow or the next day via[shipping company].please
let me know if you have any questions.

Thank you again for ordering through[company]

We look forward seeing you again soon!

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello adbul,

Nice to hear from you.i do understand tour concern about the scratches on the tv
cabinet.let me check with our supplier whether they can replace it for a new one
or give you your money back.if i will get a confirmation,i will call you on
[date,time] your time.incase if i don't hear from them,I'll be calling
you[date,time],is that okay?

Let me know how we can proceed