Subject: English Language Test - Prachi Solanki
From: Prachi Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 11:34:18 -0400

| | Foreign Language Screening Test

Name | Prachi Solanki    /  (110058) 9773929039    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Sorry for the inconvenience. We are really apologising for inconvenience happen.
Coming to the order status Your order was shipped by us to the courier company the same day when the order was placed. After checking the recent status of the order as per your complaint we saw that the courier company wasn’t deliever your order at the right time because of the incorrect address mentioned in the details. The courier company continuesly trying to deliver your product can you please give me your right address so i can further process you order as soon as possible.

Kindly revert back with the details sir/madam so we can deliver your product soon. I hope you are satisfied with my service.

From,
Prachi Solanki
Customer Support Executive,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Really sorry to hear about this. And also sorry for the inconvenience happen.
Please share your order details with us, So we can look into this matter with more clear vision.
According to your complaint we totally understand that either you received a defective product, or the team assigned for the cabinet installation did some mistake. And because of this you can surely get your replacement or refund. I am further processing your replacement request and you’ll surely get the new product without any scratches. Also i make sure that the next team assigned for your cabinet installment will take care of it and do their work nicely and neatly so you will not face this problem again.
Hope you are satisfied with my service please share your order details with me as soon as possible.

From,
Prachi Solanki
Customer Service Executive,
Homebox team.

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