Subject: English Language Test - Priyanka Kalra
From: Priyanka Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 09:38:02 -0400

| | Foreign Language Screening Test

Name | Priyanka Kalra    /  (+91) 9910587144    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey sir/Ma’am

You ordered a bag back from our online store 14 days back. The order was shipped that day when you ordered the bag but the courier person was checking up on you and your address but you wrote your address wrong on the website of ours. Can you check it out and tell us . We will deliver it soon as possible when you change the address there .

Thank you !

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/ma’am

We are really for this issue. Our team member will change this tv cabinet as soon as possible in 1-2 days . And sorry for the scratches out there in the system . We will call you first before visiting your place .

Thank you !!

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