Subject: English Language Test - Komal .
From: Komal . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 06:23:30 -0400

| | Foreign Language Screening Test

Name | Komal .    /  (+91) 8826714322    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings,
We are extremely sorry for the delay in your delivery that was scheduled to arrive today i.e 26/10/22 at your address, Our Courier partner tried reaching you but was unable to do so as the address provided has error. This error can be rectified and the delivery could be attempt again by tomorrow at the earliest, If you kindly send us your correct address and pin code as a reply to this mail. I hope this mail was helpful to you and we await your response. Thank you for shopping with us.

Warm Regards
Komal
Customer Care Executive
BabyShop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings Abdul,
We are extremely sorry for the inconvenience faced by you. We at Homebox pledge to provide the highest level of Quality and any such matter of damaged product is taken very seriously. Our on-ground technicians would visit your house in the due time to inspect the product and once the confirmation is done, Rest assured your damaged product would be returned and new product would be delivered and installed.

We urge you to remain patient as We would take all the necessary action to prevent any such delivery of damaged products in the future. Thank for reaching out to us. Happy Shopping!

Warm Regards
Komal
Customer Care Executive
Homebox

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