Subject: English Language Test - Adnan Iqbal
From: Adnan Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 05:27:02 -0400

| | Foreign Language Screening Test

Name | Adnan Iqbal     /  (110092) 8826287218    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Alex,

Thank you for your recent e-mail regarding your order number -1098765658.

Before we address your concern I would like to take a moment to appreciate your business and loyalty with us.

I am sorry to hear that you have not received your order and I apologise for the inconvenience caused to you.

I would like to inform you that as I have checked and confirm that your order has been delivered to a wrong address. However no need to worry the best I can do for you is to offer you a replacement. I request you to please help me with your preference so that I can go ahead and proceed a replacement for you.

I am also sharing a self help link with you www.babyshop.com

Is there anything else, we can help you with so please contact us on number -02225368367 or e-mail us www.babyshop.com.

Thank you for your understanding and patience.

Adnan
Customer service
Baby.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for your recent e-mail regarding your order number -223587426.

Before we address your concern I would like to take a moment to appreciate your business and loyalty with us.

I am sorry to hear that you have received a damaged item and I apologise for the inconvenience caused to you and truly apologize for all these hassles.

I would like to inform you that I have generated a return label for you.You will receive a return label on your registered e-mail address within 24 hours. You need to print that label and paste it on the box and drop to the nearest UPS centre.Once the item wil reach to our warehouse your refund or replacement wil be processed.

I am also sharing a quick help link with you www.babyshop.com.

If there anything else, we can help you with please contact us on number -02225368367 or e-mail us at https://www.babyshop.com.

Thank you for your understanding and patience.

Adnan
Customer service
Babyshop.com

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