Subject: English Language Test - Anish Lakra
From: Anish Lakra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 03:28:52 -0400

| | Foreign Language Screening Test

Name | Anish Lakra    /  (+91) 9304101260    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Regarding - Delay of the orded.

Hello, I am Anish  from Abc company. we
regret that your order has not reach the destination due to incorrect address by your end .We are doing our best to deliver. Be patient. The order will be deliver with in 2-3 working day.

Thank you
Anish
1234567890

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Regarding - Damage device

Hello, Sir We received the complain about the damaged goods.We are  so sorry to hear that. We will looking into it due to the warranty you can get a replacement only if the condition of the device not damaged by electrical burn and water damage then we can't do anything. Our team will meet you 1-2 day to inspect and repair or replace.
Thank for your patient.

Anish
1234567890

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