Subject: English Language Test - Parth Anand
From: Parth Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 03:23:05 -0400

| | Foreign Language Screening Test

Name | Parth Anand    /  (91) 8979144308    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/ Ma’m,

Greetings of the day!

This is to inform you that your order has been shipped from our end the same day you placed the order but our delivery partner couldn’t deliver it to you because of the incorrect address mentioned by you. Your product has returned to us and payment is also secured.

So, kindly request you to provide us the accurate address so that we can deliver it to you on time.

Feel free to ask any further questions.

Keep shopping!

Regards,
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir

Greetings of the day!

We are extremely sorry about the defected product delivered to you. We assure you to get it replaced within next 7 days. Please keep the product intact, our team will reach you and disengage the defected product and replace with a new one.

Feel free if you have any further queries.

Regards

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