Subject: English Language Test - Dimpy .
From: Dimpy . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 03:18:27 -0400

| | Foreign Language Screening Test

Name | Dimpy .    /  (91) 9717326473    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mam,
Greetings from Babyshop.com
Thanks for connecting with us . We are here to assist you  .
Please share your products details and order ID so that we can check the status of the product.
Also please share your contact details to make you a call back.
Hope to here from you .

Answer :- (Once receive the details from the customer ) Dear Mam( Customer Name)
Greetings from babyshop.com
Thanks for sharing the details as we have checked with the courier service your delivery address found  wrong.please update your correct address details. So that we can help you regarding your query . Hoping to here from you soon .

Regards
Dimpy

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul ,
Greetings from babyshop.com
We have received your query please cordinate with your nearest store of TV Cabinet . They will assist you regarding the same . Hoping to here from you soon.

Regards
Dimpy

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