Subject: English Language Test - aksha khan
From: aksha khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 00:07:13 -0400

| | Foreign Language Screening Test

Name | aksha khan    /  (91) 9305265632    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for reaching out to us.

We apologize for the inconvenience caused. We have checked and confirmed that the order was shipped on the same day it was placed.

However, the courier company was unable to deliver the order to the address provided by the customer. We would request the customer to please get in touch with the courier company to provide the correct address.

Once the courier company has the correct address, they will be able to deliver the order.

We apologize for the inconvenience caused and would request the customer to please get in touch with the courier company at the earliest.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for your email and for bringing this to our attention. We're sorry to hear that you're not happy with the condition of the TV cabinet you received.

We would be happy to arrange a return and replacement for you. Please let us know when would be a good time for one of our team members to come and pick up the unit. We'll do our best to deliver a replacement unit to you as soon as possible.

Thank you for your patience and for choosing Homebox.

Sincerely,
Homebox Team

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