Subject: English Language Test - Pooja Yadav
From: Pooja Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 11:32:26 -0400

| | Foreign Language Screening Test

Name | Pooja Yadav    /  (+91) 7007219601    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We will  not deliver  the package to the wrong  address  so we need to talk with customers  mentioned  contact  no.  If the customer  is not answering  we would  handed back to the company   and cancelled  the order.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | In that case we need too  give them new  TV  cabinet  as  this our fault  so if customer  wants to   return  a TV  cabinet  and replace  we need to do that because  making  Happy  and satisfied  customer  is our first role.

| |