Subject: English Language Test - Himanshu Rawat
From: Himanshu Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 07:16:25 -0400

| | Foreign Language Screening Test

Name | Himanshu Rawat    /  (+91) 9068877698    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam
I'm so sorry for your problems can you please give us the correct address because the address is heare mentioned, you said it's wrong and I'll share your concern our concern department team and arrange for call back as soon as possible. Please share your details and our team will contact you 24/28 hours. And also please give us your registered mobile number
Thanks
Regards
Himanshu rawat

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
I received your mail thanks for contacting us, and I'm so sorry for service, but the policy said before receive any product you need to check it. And we always give the product on packed box, but if you said it has scratched then I'll share your feedback our service team.
Please sent a clear picture of your damage product and mention your registered mobile number or email I'd we will contact you within 24 to 48 hours
Thank
Regards Himanshu Rawat

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