Subject: English Language Test - Palak Bhatia
From: Palak Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 07:07:01 -0400

| | Foreign Language Screening Test

Name | Palak Bhatia    /  (91) 8920719127    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hi mam/sir we tired to reach location to give you yours ordered # handbag but unfortunately our delivery boy is not able to find your location and contact you .kindly set and check you delivery location again and call at 9 to pick your order

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for sharing your concern. I apologize for the unpleasant experience you have shared with our company. Customer satisfaction is important to us, and I regret we could not meet your requirements. We  try to exchange the cabinet or will return the money  soon .

Please let me know if you have additional questions or concerns.

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