Subject: Arabic Language Test - Syed Farzan
From: Syed Farzan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Oct 2022 01:44:42 -0400

| | Foreign Language Screening Test

Name | Syed Farzan     /  (91) 9676204394    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,

As per order details in our system we can see the order has been shipped and delivered to courier service on the same day order placed.

Courier agent tried to deliver the order unfortunately the address mentioned is incorrect.

Could you please provide us correct address so that we can redeliver the order.

As we are going to change the address, it take time to reach the order to destination.

Please check and confirm regarding the same so that we can reattempt delivery.

Best regards,
Team CSR

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Apologies for the inconvenience caused.
As per our company policy once the Cabinet is installed we cannot replace or return the item.

The same has been mentioned in the order policy while shopping.
Also you can go through below link to understand regarding the return and replace policy of our company.

https://www.livesalesman.com/return-replace/policy

Best regards,
Team CSR

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