Subject: English Language Test - Sweety Kumari
From: Sweety Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 23 Oct 2022 06:18:35 -0400

| | Foreign Language Screening Test

Name | Sweety Kumari    /  (211002) 7217206837    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, Sir/ma'am
I am Sweety from babyshop.com

The courier boy tried to deliver the order as per information provided by you but the address as per courier was wrong that's why your order was cancelled.
For more information you can call on our customer care number 001456789.
Thank you, stay happy and keep shopping from babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, Abdul

I am Sweety from homebox

We are sorry for this inconvenience. We will send our expert technician as per your available time within two days. Please send me your available time and we will do best .
For more details you can contact on  customer care 45627890256

Thank you for your time Sir. We will try to solve this problem as soon as possible.

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