Subject: Arabic Language Test - Mohammed Anas
From: Mohammed Anas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 04:39:47 -0400

| | Foreign Language Screening Test

Name | Mohammed Anas    /  (+91) 8606154753    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,
I am Mohammed Anas, available for your enquiry, feel free to mail here. We have noticed that your product had been shipped yesterday evening, and  the delivery is still on processing because a mistake in your address. We humbly request you to send your current address in the format available in the site. After checking your address the product should be delivered today itself.

We hope that you're happy
Please contact me here for any updates and enquiries.
Thank you
Mohammed Anas  ( HR ....)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,
My name is Mohammed,we noticed that you have selected refunding option on the product you purchased last week, and the issue you submitted is that there are damages in the body of the product, we should send one of our clients to check the product today itself and after confirmation you can order another product...
Feel free. To celebrate

| |