Subject: English Language Test - SIRJAN SHARMA
From: SIRJAN SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Oct 2022 01:58:29 -0400

| | Foreign Language Screening Test

Name | SIRJAN SHARMA     /  (+91) 9997811656    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
As we saw from your order corner that the mentioned address is wrong so delivery agent can't reach to you by time .
Kindly i request you to change the address so we can deliver your order by you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Sorry for the inconvenience,
We are here to resolve your issue. The order will be pick-up by tomorrow ond replace by new unit. hope i resolve your issue
Thank you

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