Subject: English Language Test - Brijendra Singh
From: Brijendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Oct 2022 06:31:41 -0400

| | Foreign Language Screening Test

Name | Brijendra Singh    /  (91) 9654425683    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This mail is in regards for your order number 12345, which did not deliver to you.

I apologies for the inconvenience caused to you, I would like to inform you that the order got delay due to incomplete shipping address.

I would like to request you kindly share your complete address with us via email, so that our courier team will try to deliver your order again. From our end we are providing you a gift card as a compensation for getting delay with this order.

We hope that we will get more order from you in future also.

Thanks and Regards
Brijendra Singh.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

This mail is in regards for your concern related to your cabinet.

I apologies for the inconvenience caused to you, I would like to inform you kindly share us the images of the scratches which you have seen on that cabinet.

As soon as we will get those images from your end, we will forward this case to our concern department and we will try to help you with the best possible solution.

Thanks and Regards
Brijendra Singh.

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