Subject: English Language Test - Banti Kumar
From: Banti Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Oct 2022 03:37:46 -0400

| | Foreign Language Screening Test

Name | Banti Kumar    /  (91) 9693887754    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From:[email-masked]

Sir/Madam
You placed an order last 14 days back which is hand bag and the order hasbeen shipped by us but our courier boy is facing some problems regarding to your product.The courier tried to deliver the order to the customer but your address as per the courier was wrong so Sir/madam  can u please share your exact location where our courier boy delivered the order.

Sincerely
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From:[email-masked]

Sir/Madam
Kindly inform you,Our team apologise for this because cabinet has too many scratches on it and sir/madam I will resolve ur problem soon .I've found your email and you mentioned that you want to returned and replaced with a new unit or give me my money back.So sir/madam I informed you I replaced your TV Cabinet as soon as possible.

Sincerely
ABC Company Team

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