Subject: English Language Test - SOUVIK SAHA
From: SOUVIK SAHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Oct 2022 02:25:42 -0400

| | Foreign Language Screening Test

Name | SOUVIK SAHA     /  (+91) 8617824175    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir /Ma'am hope you have a nice day .
I am feeling sorrow about your current state . First of all I would like to told you please keep patience. Actually I have  checked the system and saw that the address you have given as your location it was not correct , also I would like you inform you Sir/Ma'am the product was out from warehouse at the same day you ordered and the courier also received the product but at the delivery time he/she found the address wrong . I would like to inform you Sir / Ma'am please check again the address you put for shipping , and also I would recommend to you if you find that wrong then please reorder it and with correct address this time . I understand your problem but please keep patience I hope you understand the process .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir /Ma'am hope you have a nice day .
I am feeling sorrow about your current state .First of all I would like to tell you Sir/Ma'am it's a serious problem and it is also included in our company policy that you have to inform this to the company before the team left or before open the box . I hope you understand there it is in company policy our company has nothing to do with that . Also I will inform you if you had done a video recording after receiving the package of Tv unit or at the time of installation then if there shown any of these scratches then I suggest you to send the video by mail to our company , then I could consult with the manager if there will be any way to recover that . Thank you and have a nice day .

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