Subject: English Language Test - Sandhya Singh
From: Sandhya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 06:37:34 -0400

| | Foreign Language Screening Test

Name | Sandhya Singh    /  (91) 8447717538    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr./Ms. XYZ,

Hope you are doing well.

Subject- Incorrect consignee address as per courier company

Reference to your Order no. BS123498, This is to inform you that as per courier company your communication address is incorrect. That's why your order has been not dispatched.

Please provide the accurate address so that you will get your order on time.

Thanks and regards
Sandhya Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

I'm sorry to hear you're having trouble with our platform. I've address this issue with our concerned team. They'll be reaching out soon.

Let me know if I can help you with anything else in the meantime.

Thank you for your patience,

Sandhya Singh

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