Subject: English Language Test - Shiva Chaturvedi
From: Shiva Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 05:32:17 -0400

| | Foreign Language Screening Test

Name | Shiva Chaturvedi    /  (110096) 8595452201    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear,sir/mam
Thankyou for contacting babyshop customer support as per your request regarding the order of handbag order no.12345678, and have checked the order sir/mam we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact u.kindly set and check your delivery location again and call on 91xxxxxx02 to pick your order

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Thankyou for contacting homebox customer support as per your request regarding the order replacement/refund of money was initiated from our end the pickup boy was sent to the order replacement on the delivery address our pickup agent Wil reach your address by 21-oct-2022 from 9am to 6pm and provide you the refund amount of the order after replacement you will get a link for refund and the amount was credited to the same source of the payment within 7 business days we regret about the inconvenience you faced and thankyou for shopping with us.
Team-homebox
Delhi-110096

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